These Terms of Service ("Terms") govern your use of the Pilleistru website and services. By accessing our website or enrolling in our courses, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using the Pilleistru website (pilleistru.com) and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms, you should not use our website or services.
2. Description of Services
Pilleistru provides public speaking and communication training services, including:
- In-person and online public speaking courses
- Individual coaching sessions
- Corporate training programs
- Educational resources and materials
- Workshop and seminar services
3. Enrollment and Registration
Eligibility
To enroll in our courses, you must:
- Be at least 16 years old
- Provide accurate and complete registration information
- Have the legal capacity to enter into this agreement
- Meet any specific course prerequisites
Registration Process
Course registration requires:
- Completion of enrollment forms
- Payment of course fees
- Acceptance of these Terms
- Acknowledgment of course policies
4. Course Fees and Payment
Payment Terms
- Course fees must be paid in full before the course start date unless alternative arrangements are made
- Payment can be made via credit card, bank transfer, or other approved methods
- All fees are in Australian Dollars (AUD)
- Prices are subject to change without notice
Late Payment
If payment is not received by the due date:
- Your enrollment may be cancelled
- Late fees may apply
- You may lose your seat in the course
5. Cancellation and Refund Policy
Student Cancellation
- More than 7 days before course start: Full refund minus $50 administrative fee
- 3-7 days before course start: 50% refund
- Less than 3 days before course start: No refund
- After course commencement: No refund except in exceptional circumstances
Company Cancellation
Pilleistru reserves the right to cancel courses due to:
- Insufficient enrollment
- Instructor unavailability
- Unforeseen circumstances
In such cases, students will receive a full refund or the option to transfer to another course.
Satisfaction Guarantee
We offer a satisfaction guarantee for the first week of any course. If you are not satisfied within the first week, you may request a full refund.
6. Course Policies
Attendance
- Regular attendance is required for course completion
- Missing more than 20% of sessions may result in course failure
- Make-up sessions may be available for excused absences
- Students must notify instructors of planned absences
Behavior and Conduct
Students are expected to:
- Treat instructors and fellow students with respect
- Participate constructively in class activities
- Maintain confidentiality of personal information shared in class
- Follow all safety guidelines
- Comply with our code of conduct
Recording and Photography
- Practice sessions may be recorded for educational purposes
- Student consent is required for any recording
- Recordings are used solely for student feedback and improvement
- Students may request copies of their own recordings
7. Intellectual Property
Course Materials
All course materials, including but not limited to:
- Workbooks and handouts
- Video and audio content
- Teaching methodologies
- Assessment tools
Are the intellectual property of Pilleistru and protected by copyright law.
Student Use
Students may:
- Use materials for personal learning purposes
- Reference techniques learned in their professional work
Students may not:
- Reproduce or distribute course materials
- Use materials for commercial training purposes
- Share login credentials for online platforms
8. Privacy and Confidentiality
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.
Class Confidentiality
Students agree to maintain confidentiality regarding:
- Personal information shared by other students
- Individual feedback and assessments
- Private coaching conversations
9. Limitation of Liability
To the fullest extent permitted by law:
- Pilleistru's liability is limited to the course fees paid
- We are not liable for indirect, incidental, or consequential damages
- We do not guarantee specific career or financial outcomes
- Students participate in courses at their own risk
10. Disclaimers
Educational Purpose
Our courses are for educational purposes only. We do not provide:
- Medical or psychological treatment
- Professional therapy services
- Career placement guarantees
- Specific performance outcomes
Individual Results
Results may vary based on individual effort, practice, and application of learned techniques. Success depends on personal commitment and practice.
11. Termination
Student Termination
Students may be removed from courses for:
- Violation of course policies
- Disruptive behavior
- Non-payment of fees
- Failure to meet course requirements
Effect of Termination
Upon termination:
- Access to course materials will be revoked
- No refund will be provided for misconduct-related termination
- Students remain bound by confidentiality obligations
12. Force Majeure
Pilleistru is not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters
- Government actions or restrictions
- Public health emergencies
- Technical failures
- Labor disputes
13. Governing Law
These Terms are governed by the laws of the Australian Capital Territory and Australia. Any disputes will be resolved in the courts of the Australian Capital Territory.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of modified Terms.
Students will be notified of material changes via:
- Email notification
- Website announcement
- Course session announcement
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16. Entire Agreement
These Terms, along with our Privacy Policy and Course Policies, constitute the entire agreement between you and Pilleistru regarding your use of our services.
17. Contact Information
For questions about these Terms, please contact us:
18. Acknowledgment
By enrolling in our courses or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.